Frequently Asked Questions

Things to Know Before You Book

What kind of parties can be booked online?

What if I'm not sure about my party's final headcount?

Can I add more people to my party’s headcount after I book?

What if I need to change/edit my reservation after I've already checked out?

What is your cancellation policy?

If I’m planning a kids birthday party, does the birthday child bowl for free?

What is an "event fee"?

Are bar packages unlimited?

What if I still can't find what I'm looking for?

How do I reserve a private room?

Can I reserve private lanes for group events?

How many people are assigned to each lane?

What if I want bumpers during the event? (We expect a lot of gutterballs.)

What if I want glow-in-the-dark bowling? (aka cosmic bowling)

What does the set-up/arrangement of the party area look like? Where will my guests be eating? Will they be on the lanes or in the snack-bar area?

Who will be serving us and attending to our requests/needs during the party?

How many staff members will be waiting on us during the party?

Who is my main point of contact? Who should I ask for when I arrive?

What if my party ends but we'd like to stay longer?

Should I arrive early for my party?

What if we’re late for the party?

Your food is too delicious—and we'd like to add more during our party. Can we do that?

Can I bring my own food/drinks? How about my own birthday cake?

I really (really) don't like to pay for parking...Is there free parking at the center?