All U.S. locations are closed today in observance of Thanksgiving. Join us tomorrow when we reopen.

New Year's Eve FAQs

What is your cancellation policy?

What if I need to update the number of people in my party after I book?

Can I reserve without paying in full?

What is an “event fee”?

How many people are assigned to each lane?

If I don’t reserve, are walk-ins welcome?

Do any packages include alcohol?

Do all packages include food?

I’m not interested in the full event package. Can I just reserve a lane for NYE?

Who is my main point of contact? Who should I ask for when I arrive?

Can I bring my own food/drinks?

I really (really) don’t like to pay for parking…Is there free parking at the center?

What if I still can’t find what I’m looking for?